Install it before departure while you have reliable Wi-Fi. Activate and use it when you arrive at the covered destination.
Help centre
Answers for every stage of your trip.
Find quick guidance for buying, installing, activating and managing your AirRovia eSIM.
Frequently asked questions
Most plans begin when the eSIM first connects to a supported network at your destination. Review the selected plan details for any provider-specific rule.
Yes. Keep your primary SIM enabled for calls or messages and select AirRovia as the line for mobile data. Carrier roaming charges may still apply to your primary line.
Confirm the eSIM line is switched on, data roaming is enabled for that line, and AirRovia is selected for mobile data. Restart the device or toggle airplane mode if needed.
Top-up availability depends on the plan. Sign in and open My eSIMs to view the options available for your active eSIM.
Refund eligibility depends on whether the eSIM has been installed, activated or used. Review the refund section in our Terms and contact support with your order number.
Your installation details are sent after a successful purchase and remain available in your AirRovia account under My eSIMs.
Most eSIMs can only be installed once. Do not delete an installed eSIM unless support specifically asks you to do so.